Reception Skills And Taboo At The Front Desk

When you call someone else, you should adjust your thinking.

1. Record at any time.

Keep paper and pencils on hand and record all the information you hear at any time.

If you are not prepared, you have to ask the other person to repeat. This will make the other person feel absent-minded and not listen to him carefully.

2, self reporting door

When you pick up the phone, you should clearly say your full name, and sometimes you need to name your unit.

Similarly, once the other person says his or her name, you can call the other person's name from time to time in the conversation.

3. Turn to the right topic.

When you answer the phone, don't delay your time, but respond immediately.

A good opening speech may be: "what do you need me to do?" when you feel that the other party is trying to delay time, you should immediately say, "unfortunately, I am going to attend a meeting and have to arrive at the meeting in 5 minutes."

This will prevent you from talking about unnecessary trifles and speeding up the progress of business talks.

4. Avoid pferring calls to others.

Handle your phone as far as you can. You can only pfer it to others if you have to.

At this point, you should explain the reason to the other person and ask for forgiveness.

For example, you can say, "Mr. Brown will do this, can he speak to you?" before you make such a decision, you should make sure that the place is willing to pfer the phone to others.

For example, you can say, "for this matter, we will send someone to contact you soon."

5, avoid telephone suspension too long.

If you have to stop the phone while checking the phone and check some information, you should act quickly.

You can also politely say to the other person, "would you like to wait a moment, or will I call you back later?"

When you wait for the other person, you can press the wait button.

If your phone does not have a waiting key, put the microphone on the table gently.

If the time of data access is longer than you expect, you can pick up the phone every minute to explain your progress to the other person.

For example, you can say, "Mr. John, I have almost finished looking for you, please wait a moment."

When you look up and pick up the phone again, you can say, "sorry to have kept you waiting," to attract the attention of the other party.

For people who answer the phone, it is acceptable for them to wait for a moment while politely asking them to wait for information.

If someone calls when you are talking, you can choose the right words to let your caller wait.

Then pick up another phone and say, "can you wait a minute? I'm answering a phone call."

If the person on the phone just has some small things, he can refuse immediately, and then turn to the first phone immediately, and this person will also realize that you are busy and speed up your discussion.

I often receive such calls.

1. sorry, our company does not need it.

2., before such a company came to the phone to go through the manager's ditch, the manager said we would not do such things.

3. please leave a contact, if necessary, I will contact you.

4. your company has just called. It's another salesperson. I have told him no need.

5. more ruthless is to pfer him to an extension number, there is no extension number, never answered, ha ha!